This is a very impressive piece of work! I'm working on a project that could really show its value but I have two questions and I just need a couple pointers (I know you've heard that before).
1. Name recognition needs some help specifically with product names. Is there a lexicon that needs to be updated or is this a rule problem.
2. A team of folks in eastern europe implemented a triplet pattern based on your tools. I have found referece to there NLP syntax implemented but unsure how to implement and compile that into your framework.
Any pointers would be helpful.